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WRC Awards Waitress €2k After Being Sacked Due to Tripadvisor Review

Posted: September 7th, 2018

The Workplace Relations Commission (WRC) has upheld an unfair dismissal claim of a waitress who was on the spot due to a customer posting a negative comment on TripAdvisor complaining that “the red-haired waitress was abrupt”. The restaurant has been ordered to pay her €2,000 compensation.

The restaurant manager advised the WRC that he concurred with the waitress’s account regarding the dismissal and added that he had received an additional two complaints from customers and a further 20 complaints from other employees. He also accepted that he did not advise the waitress of these other complaints when he he advising he that her position of employment was terminated.

WRC Adjudication Officer Máire Mulcahy issued a ruling which stated that the use of the TripAdvisor review and the 20 alleged complaints “is not far short of mob rule in the workplace” when the waitress was not given the chance to examine the authenticity of them.

The ruling said that the “vox-pop” type comment on TripAdvisor that “the waitress with the red hair was abrupt” which the restaurant used as the basis to sack her “is very far removed” from the concept of “substantial grounds” to justify a dismissal as required by the Unfair Dismissal Act. Ms Mulcahy added that the waitress’s description of how her dismissal occurred is not being argued.

She said said: “There was no disciplinary procedure in the workplace. There was no process. No advance notice, no examination of the alleged complaints, no opportunity to be accompanied at the meeting which resulted in her dismissal, or right of appeal was afforded to the complainant.”

Ms Mulcahy stated that the waitress was denied a proper judicial process regarding her sacking.

The defendant advised the WRC, in her testimony that she feels that the real reason she was sacked was due to the support she gave to the manager’s partner in the break-up of their relationship.

The final WRC report on the case said that the restaurant boss has said sorry to the waitress for his actions.

 

Shop Assistant Awarded €7k Unfair Dismissal Compensation For Good Friday Alcohol Sale

Posted: July 4th, 2018

A retailer has been ordered to pay a shop assistant €7,000 in unfair dismissal compensation after she was sacked for selling a bottle of beer to a customer on Good Friday of 2017.

the Workplace Relations Commission (WRC) found that she was unfairly dismissed and that her complaint for unfair dismissal ‘is well founded’. The woman said that she made an honest mistake in selling the bottle of beer on April 14th 2017 but her bosses terminated her employment for gross misconduct. The retailer countered that it could have been in significant trouble for the sale of alcohol on a prohibited day, including a possible temporary closure order being applied to the premises.

The woman told the WRC hearing that she believed that there were no reasonable grounds for her termination. She arguedthat it was not fair as her employer had not issued a reminder to staff not to sell alcohol on the day and that the effort to cordon off the alcohol was obviously insufficient to prevent customers who wanted to purchase alcohol.

Additionally she pointed out that the cash tills were not set up to prevent the sale like it does on other times when this was the case.

The hearing was told that the woman felt that the sanction of dismissal for selling a bottle of beer was completely disproportionate. She disputed that she knowingly sold the bottle of beer to the customer. Furthermore, she stated that her former employer did not adhere with standard procedures in dismissing her from her position.

The retailer advised the hearing that the store manager became aware that there had been a sale of beer on Good Friday and having looked over the CCTV was able to see that the sales assistant was responsible for the sale.

In his findings, WRC Adjudication Officer, James Kelly stated that the worker should have been more careful.

He said: “The sale of one bottle of beer appears minor in isolation however, the possibility of the consequences on the business, with the possible temporary closure should it have been reported and prosecuted are significant. Accordingly, I find that the actions of the respondent were within the range of reasonable responses open to it and that substantial grounds did exist to justify the complainant’s dismissal.”

 

Dunnes Stores Found Negligent After Employee Injured

Posted: March 18th, 2016

A judge in the High Court of Dublin have ruled that the retailer were negligent in a claim made after an employee was injured by falling down a flight of stairs.

Jean O’Reilly, the Wexford employee who filed that claim, was working at the checkouts in her local branch of the retailer in Redmond Square when the accident occurred. On the 9th December 2011, as she was reading notices for staff members, she fell down a flight of stairs that connected the locker room and the ground floor.

An ambulance brought Jean from the shop to the hospital, where she received treatment for soft tissue damage to her head and neck. Jean then wore a brace around her neck for six weeks after the accident, and attended a course of physiotherapy to help her wounds heal. During this period Jean was unable to return to work.

Jean sought legal counsel for her workplace accident, and subsequently made a claim for compensation against her employer, Dunnes Stores. In the claim, she said that the noticeboard for staff was placed too close to the top of the stairs, and as such posed a danger. Additionally, she alleges that had there been a handrail on either side of the stairs her accident could have been prevented.

However, Dunnes Stores disputed the claim for compensation, and when asked by the Injuries Board for consent to carry out an assessment, they denied. Jean was then given permission to follow her claim for workplace compensation through the courts, where it was heard earlier this month by Mr Justice Raymond Fullam.

After hearing all the evidence, Judge Fullam determined that Dunnes Stores was guilty of two counts of negligence. The first concerned the dangerous placement of the noticeboard at the top of the stairs, and the second was because of the lack of handrails on the stairs where Jean fell. As such, he found in Jean’s favour.
The judge awarded Jean a €81,500 settlement of compensation for her work accident claim. This consisted of a €65,000 settlement for the pain and loss of amenity she suffered because of the accident, and a €16,500 special damages compensation settlement for the loss of income after her accident.

Shop Worker Compensated for Foot Injury

Posted: June 24th, 2015

The High Court of Dublin have increased the value of a five-figure settlement awarded to an employee of Dunnes Stores by the Circuit Court. 

Anthony Fitzsimons, aged sweaty-five from Finglas in Co. Dublin, was working at the Charlestown Shopping Centre branch of Dunnes Stores when the accident occurred. On the 6th June 2011, Anthony was attempting to lift a stack of crates when the structure fell and crushed his foot. 

As a result of the work accident, Anthony was out of work for three and a half months whilst he recovered. During this time, he sought legal counsel and proceeded to make a claim for work injury compensation against the retailer. In the claim, he alleged that the stacked crates posed a risk to employees asked to lift them, as only a few millimetres around the rim were available to grip. 

Dunnes Stores refutes any liability for Anthony’s injuries and did not allow the Injuries Board to conduct an investigation into the incident. As a result, Anthony was authorised by the board to pursue his claim through the courts. 

The case proceeded to the Circuit Court, where Anthony was awarded a total of €8,035 in compensation. This was after the judge assigned Anthony a fifty percent contributory negligence, ruling that the accident could have been predicted and, as such, prevented. 
However, the settlement of compensation was disputed by Dunnes Stores, who then appealed. The case proceeded to the High Court, overseen by Mr Justice Nicholas Kearns. The judge upheld the verdict of the Circuit Court, but added that he believed that he believed Anthony should have received more information from his employers concerning the maximum number of crates that would have been safe to lift in one go.

As such, the compensation settlement awarded by the court was increased to €11,070. Judge Kearns justified this by saying that, due to the “nasty” nature of the accident and resulting injury, he believed Anthony was entitled to more compensation.

Big Jump in Workplace Injury Compensation Settlements

Posted: April 3rd, 2015

The Injuries Board Annual Review for 2014 has revealed a substantial increase in the average value of workplace injury compensation settlements.

Although the Injuries Board Annual Review for 2014 indicated a general stabilisation in the number of workplace injury claims, the average value of workplace injury settlements increased by almost 12% from €28,886 in 2013 to €32,134 in 2014.

One exceptional employer liability claim – which resulted in an assessment of €972,898 – was partially responsible for increasing the average value of workplace injury compensation settlements, which over the course of the year totalled €20.1 million.

The Injuries Board figures do not account for any workplace injury compensation settlements that were resolved by negotiation prior to the Injuries Board completing its assessment, or any workplace injury claims in which liability was contested and the claim had to be resolved in court.

31,576 applications for assessment were received by the Injuries Board last year (including motor liability and public liability claims) and, after the Injuries Board had completed its assessments, 12,420 settlements were accepted (39%).

The acceptance rate is significantly higher than the previous year due to a large volume of applications being received towards the end of 2013 which were only resolved last year. Nonetheless, Patricia Byron – the Chief Executive of the Injuries Board was satisfied with the performance of her organisation over 2014. She said:

“While the volume of new claims stabilized last year, the increase in the number of awards made by the Board is a clear indication that more respondents, typically insurers, are opting to engage with our low cost claims resolution service and recognize the real value of avoiding unnecessary and costly litigation where uncontested claims are concerned”.

Ms Byron continued: “2014 was an important year for us as we marked a decade in operation. As a result of our journey, personal injury compensation is now delivered in 7 months and at a processing cost of 6.7%, compared to almost 3 years and a cost of 58% for litigated claims. With over €1 billion in savings delivered to date and a ten year track record behind us, the benefits of non-adversarial claims resolution are unequivocal.”

Slips, Trips and Falls Still Leading Causes of Workplace Injury Claims

Posted: February 1st, 2015

According to a press release from the Injuries Board, slips, trips and falls are still the leading causes of workplace injury claims in Ireland.

Slips, trips and falls accounted for 30.8% of workplace injury claims in 2013 according to the Injuries Board, who produced the figures to compliment the news that the volume of claims for workplace injury compensation had increased by 5% from 2012 and that the accepted assessments of those claims rose by almost 10% to £24 million.

Compensation settlements for falls from a height featured in three of the top ten awards of workplace injury compensation, although the vast majority of awards were under €38,000. The highest award was made to an employee who suffered life-changing injuries when they became trapped in a machine. The plaintiff was awarded €432,000.

Other leading causes of workplace injury claims were:

  • Struck by an object/falling object – 13.4%
  • Unsafe system of work – 7.9%
  • Lifting/manual handling accidents – 7.7%
  • Cuts and lacerations from sharp objects 4.1%

Commenting on the year-on-year increase in workplace injury claims, Patricia Byron – CEO of the Injuries Board – said: “From a peak rate of unemployment in 2012, increasing numbers of workers are re-joining the workforce. Perhaps reflective of this, our data shows a year on year increase in the number of awards made as a result of accidents in the workplace. As the economy starts to grow again, and as businesses around the country begin to expand, it is important that a renewed focus on health and safety is cultivated.”

Ms. Byron continued “The onus is on us all – business owners, sole traders, and employees to promote and adhere to the highest levels of health and safety compliance.. Those driving for a living, or workers commuting long distances, should heed the advice of agencies such as the Road Safety Authority. As the economy grows, the health and well-being of workers needs to be at the fore to mitigate the social and economic cost of accidents in the workplace.”

Claim for Slip and Fall in Dunnes Stores Restaurant Resolved in Court

Posted: June 11th, 2014

A claim for a slip and fall in Dunnes Stores restaurant has been resolved in the High Court after a judge found Dunnes Stores liable for an injury to an employee.

On 14th July 2011, Dorota Michalowska (29) had been clearing tables in the Dunnes Store restaurant in Clonmel, County Tipperary, and was pushing a trolley full of dirty crockery back to the kitchen area when she slipped on a frozen chip that had been left on the floor and fell heavily – badly injuring her knee as she landed.

Dorota´s knee immediately started to swell, and she sought medical attention for a serious soft tissue injury, which ultimately left her incapacitated for six months and unable to work for thirty-five weeks. After recovering from her injury, Dorota contacted a solicitor and made an injury compensation claim for a slip and fall in Dunnes Stores restaurant against her employers.

The Dunnes Store in Clonmel denied its liability for Dorota´s knee injury on the grounds that Dorota had been working on food production on the day of her accident, and if frozen chips had fallen onto the restaurant floor prior to the time of her accident, it was most likely that Dorota had dropped them herself – thus making her the author of her own misfortune.

Dorota´s claim for a slip and fall in Dunnes Store restaurant proceeded to the High Court, where it was heard by Ms Justice Mary Irvine. After hearing evidence from legal representatives of both parties, Judge Irvine ruled in favour of Dorota with the reasoning that, had Dorota dropped the frozen chips herself – and then spent time clearing crockery from the restaurant tables – the chips would have defrosted by the time Dorota slipped on them and fell.

As there were two other restaurant assistants helping with food preparation at the time of Dorota´s accident, it was more than likely “on the balance of probabilities” that one of Dorota´s colleagues had dropped the chips and either not seen the hazard or neglected to pick them up because of the pressure of work. Consequently the judge decided, Dunnes Stores were liable for Dorota´s injuries through the negligence of their staff.

Judge Irvine commented that Dorota would likely suffer from arthritis in the future because of her knee injury, and awarded her €82,750 in resolution of her injury compensation claim for a slip and fall in a Dunnes Stores restaurant which included €20,000 for future pain and suffering. The judge gave Dunnes Stores leave to appeal the verdict on condition that €52,750 of the compensation was paid immediately.

Hearing Impaired Employees Receive Poor Medical Care According to Study

Posted: January 22nd, 2014

A report produced by Trinity College´s Centre for Deaf Studies has shown that hearing impaired employees receive poor medical care after an accident at work compared to injured workers with normal hearing.

The report was prepared by Professor Lorraine Leeson as part of the EU-funded “Medisigns” project, which aims to improve communications between patients, sign language interpreters and medical professionals.

Although not exclusive to hearing impaired employees, the report – “Critical Care Required: Access to Interpreted Healthcare in Ireland” – revealed that patients with hearing difficulties are more likely to be victims of medical negligence.

The report cited several examples of incidents that have occurred recently in Irish hospitals due to a lack of communication between medical professionals and hearing impaired patients:

  • One deaf patient tragically died as he tried to walk home from a Galway hospital to his home in Clifden – a distance of 50 miles.
  • Another hearing impaired patient attended his local hospital with a finger injury and was subsequently prepped for heart surgery.
  • A third example concerned a deaf woman who did not sleep for three nights after surgery because she was unable to communicate that she was cold.

The research also showed that hearing impaired employees receive poor medical treatment because hospitals do not always have the resources to attend to deaf patients – with one case study revealing that emergency department staff had to call on the skills of a hospitalised child who understood sign language to act as an interpreter in an emergency scenario.

A Health Service Executive (HSE) spokesperson who commented on the findings of the report said that hospital patients who are hearing impaired or deaf “have a right” to have somebody capable of signing medical terms and treatments present at healthcare appointments; and the health care provider (hospital, GP, outpatient´s clinic) must allocate the resources to attend appropriately to deaf patients.

Providing a sign language interpreter is often possible when appointments are made in advance, and that often injured workers who are hard of hearing are able to bring a signer with them; however hearing impaired employees may receive poor medical care if they are involved in a serious accident at work and no signing friend or family member is available to accompany them to hospital.

Professor Leeson argues in her report that a shortage of resources is no excuse for hearing impaired employees to receive poor medical care. She said:

“At the end of the line it is [the hospital´s] responsibility to make sure that they are gaining informed consent from their patients and to ensure that their patients understand. What we are finding is that patients are saying that they absolutely do not understand what is happening.”

She added that neglecting to provide the services of a sign language interpreter could have grave repercussions for both the patient and the hospital who failed in their duty of care: “what [would be] the cost if the hospital was found to be liable for not actually clearly communicating with their patients and there are consequences arising from that”.

Footnote: If you or somebody close to you is deaf, and has suffered a loss, an injury or the avoidable deterioration of an existing condition due to poor medical care, we understand that it may not be possible for you to use our free telephone advice service. We would therefore recommend that you complete the text box on our contact page with an email address at which we may write to you.

HSA Comment on Claims for Slips and Falls at Work

Posted: November 6th, 2013

The Chief Executive of the HSA has commented on the number of claims for slips and falls at work following the publication of workplace accident statistics by the Injuries Board.

The statistics were published to coincide with the 2013 European Week for Safety and Health at Work and showed that, although the number of accepted Injuries Board assessments of claims for slips and falls at work had declined slightly from 2012, they still represented one third of all claims for injuries at work.

Martin O´Halloran – Chief Executive of the Health and Safety Authority – urged employers “to take some time this week to consider the safety systems they have in place and make sure not to leave anything to chance” and referred to research in which it was shown that employees take less care than they should in the workplace because of the employer´s responsibility to prevent injuries due to slips and trips.

Claiming that part of the problem is that the dangers of slips and falls at work are underestimated, Mr O´Halloran revealed that a quarter of all workplaces inspected by the Health and Safety Authority last year had not carried out a risk assessment to identify the dangers of slips and falls in the workplace. This was particularly alarming as two of the largest settlements of compensation for slips and falls at work involved fatalities.

Eight hundred and seven Injuries Board assessments of compensation for injuries at work were accepted in 2012, amounting to €22 million (1), with the average value of an accepted assessment being €27,286 and male workers in the 25 to 34 year age group more likely to suffer an injury due to their employer´s negligence. One-in-five of the accepted assessments of claims for slips and falls at work concerned injuries which resulted in the plaintiff being absent from work for one month or more.

(1) In 2012, less than one-third of personal injury claims submitted to the Injuries Board for assessment were settled through the Injuries Board process – indicating that the total number of claims for slips and falls at work could well exceed 2,000.

Shop Employee Thumb Injury Compensation Awarded

Posted: March 25th, 2013

A Dunnes Stores sales worker, who suffered lacerations to her thumb from broken glass while removing rubbish, has been awarded €6,050 in shop employee thumb injury compensation.

Boguslawa Dzienia (38) from Galway made her claim for shop assistant thumb injury compensation after sustaining her injury while helping to clear garbage in the drapery stock room at the Dunnes Store Westside in Galway.

Ms Boguslawa told the judge at the Circuit Civil Court that at the time the injury happened she was holding a plastic bag open while a co-worker was putting another rubbish bag inside of it. However, a shard of glass scraped the back of her thumb and she was cut.

The court was informed that Boguslawa had been rushed to Galway University Hospital, where her injury was x-rayed to ensure that there was no glass remaining in the wound, which was cleaned out and shut using glue.

However, Boguslawa had difficulty while writing and holding objects due to her injury and, after seeking legal guidance, she filed a claim for cut thumb at work compensation against her employers, Dunnes Stores.

Dunnes Stores refuted the allegations of  negligence and liability for her injuries and contested the claim for a worker thumb injury compensation on the grounds that the medical report had recorded a quarter of an inch laceration which required only minimal care.

On being advised that the cut had healed successfully, and the wound that remained could only be seen on very close inspection, Judge Deery awarded Boguslawa €6,050 in shop employee thumb injury compensation.

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